General FAQs
Can I return or exchange an item?
We will do our best to accommodate your request; however, this is not available for everything. Please refer to our T&C’s.
Can I place an order over the phone?
Unfortunately, we do not accept phone orders. To help ensure all order details are accurate, we ask that orders be placed via email to sales@peacocks.co.nz or online via our webstore. A purchase order number of some kind is required.
Please ensure your order includes complete and accurate product details, along with the full shipping address, to help us process your order without delay.
Shipping FAQs
Can shipping costs vary?
Shipping costs may vary depending on the size and quantity of your order (for example, the number of rolls, core size, and overall dimensions) as well as the delivery location. Freight charges are subject to change at our discretion.
Do you offer shipping outside of New Zealand?
Yes, for certain products we can. If you are based in Australia, you may want to consider contacting one of our local branches there.
Do you offer urgent shipping?
Yes, urgent shipping options may be available depending on the time of the day, product and delivery location. Please contact us before placing your order and we'll advise on available options and associated costs.
How can I track my order?
Once your order has been dispatched, tracking information can be provided upon request, where available. We use a mixture of courier companies.
Can I collect my order?
Yes, order collection may be available from our Auckland location. Please contact us to arrange collection prior to visiting.
Product FAQs
What is the lead time for custom label orders?
Custom label production jobs typically have an estimated turnaround time of 7-15 working days.
Please note that production times may be longer during peak business periods, public holidays, or other periods of high demand. If you have a deadline, we recommend contacting us before placing your order.
Need your order sooner?
Expedited production may be available for an additional charge. Please contact us HERE or phone us on 09 273 4455 and we will advise you on available options and associated costs.
How many Laser Sheet packs fit in a box?
Up to 10 packs of laser sheets can be packed in one box. Depending on your order quantity, multiple boxes may be required.
Can I request a quote for a product that is not listed on your website?
Yes. If you are looking for a product that is not currently displayed on our website, please contact us with your requirements and we will be happy to provide a quote where possible.
Email us at HERE with details of the product you require, including specifications, quantities, and any other relevant information. Our team will review your request and get back to you with pricing and availability.
Do you have a minimum order quantity?
Minimum order quantities may apply to certain products and custom label orders. Please contact us for specific requirements.
Do you shutdown for Christmas and New Years?
Yes, we usually do not trade for approx. 2 weeks from before Christmas and until after New Years. Please visit our website at this time for more information on our shutdown dates.
Can I receive a discount on hardware I need?
Potentially yes. If you have a project requiring multiple items such as barcode scanners, label printers and mobile computers please tell us straight away and ask us about a project discount. If your project is over the threshold then the vendor will approve our discount request. This process takes approx. 1 week.
How can I get a cheaper price for my labels?
Generally speaking the more labels you order the cheaper the price. It may be worthwhile calculating how many labels you need for a 3-4 month period and asking us for a quote.
Do you have technical support and can they also come to my site if required?
Yes, we have technicians in our Service Dept.
You can ask them for an RMA form and send your hardware in for a quote to repair or if you prefer our technicians can come to site. Contact them at HERE for more information and pricing.
Do you have phone support?
Yes we do, for sales and any technical questions. Any technical questions will be answered by our service department but you must have a service plan or purchase one of our phone support plans from the link below. We don’t offer free support for everyone in NZ.
https://www.peacocks.co.nz/product-group/2394-peacock-bros-phone-support/category/132-phone-support