Terms & Conditions

Terms & Conditions


Prices quoted exclude freight charges.


Valid for 30 days from date of quotation.

Payment Schedule

Progress payments as follows: 100% on practical completion and customer sign off
30 days from invoice date if on account.

Terms & Conditions

Peacock Bros. NZ Ltd standard terms and conditions apply. On receipt of your purchase order your company agrees to the terms & conditions and to pay Peacock Bros. NZ Ltd for the goods or services outlined on this quotation.


GST of 15% applies.

Credit Terms

I/We undertake to effect settlement at the office of Peacock Bros. NZ Ltd at 25B Birmingham Road, East Tamaki, Auckland 2013 within the agreed terms.

Should settlement not be effected within the terms, I/We understand that interest will be charged at 2% per month or part thereof until full settlement is effected.


I/We understand that Peacock Bros. NZ Ltd may, at any time and without assigning any reason thereto, cancel or suspend any credit facility provided and I/We agree that Peacock Bros. NZ Ltd will not be held responsible for any loss or damage caused by such cancellation or suspension and I/We further agree to indemnify the said Peacock Bros. NZ Ltd for any claim which may arise from such cancellation or suspension.


I/We also understand that title of the goods delivered to you shall not pass to you until payment in full is made to Peacock Bros. NZ Ltd. These goods shall be held by you on consignment as Bailee for Peacock Bros. NZ Ltd and you shall be obliged to maintain and keep the same in good order and condition as at time of delivery.

Goods Returned

I/We also understand that should goods be returned for any reason other than not meeting manufacturer’s specifications or an order is cancelled for any reason, a 15% re-stocking fee will apply.

This includes labels, printers, ribbons, barcode scanners, mobile computers, wireless equipment and consumables. I/We also understand that should the goods being returned not be in an as new condition or are missing any items such as, but not limited to, manuals, cables and packaging.

I/We understand we will be invoiced for the cost to bring the goods to an as new condition.

DOA (Dead on Arrival) Product Return Policy

Any product purchased that does not work to Manufacturers Specifications upon arrival is deemed as a DOA. Any claim of a DOA product must be made within (7) seven days of the delivery/receipt of Goods from Peacock Bros. NZ Ltd or Peacock Bros. Pty NZ Vendor representatives. If a claim is made after the 7 day period, it will follow the Standard Warranty process for that product. A RMA (Return Material Authorisation) form need to be completed to initiate the replacement or repair. Peacock Bros. NZ Ltd does not warrant that a DOA product will be replaced immediately. DOA product replacement is subject to manufacturer policy and discretion.

Standard Warranty Returns

Products sold by Peacocks Bros. NZ Ltd is covered by the Product Manufacturers Warranty.

•The warranty may vary from 3 months to 12 months from purchase date depending on the Product type and Manufacturer
•Warranty claims are to be processed through our Service department or directly with the manufacturer.
•All warranty claims through Peacock Bros. Pty Ltd need to have a RMA form to initiate the repair.
•Loan or spare units are not provided unless service contract agreements are in-place and offer hot swap or loan product as part of the service.

RMA (Returns Material Authorisation)

A Returns Material Authorisation form needs to be completed and receipted by the Peacock Bros Service Department for all product returns, warranty claims or product repairs. The PDF of the RMA form is available from our website or Service Department.

Change of Mind - Peacocks Online Ordering (www.peacocks.co.nz)

Please choose carefully asCredits and Refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the products cheaper elsewhere.

•A product restocking fee of 15% will apply for returned product.
•We recommend you carefully review any order before adding them to your shopping cart and proceeding with the purchase of your order.
•All claims needs to be made within (7) seven working days receipt of a product. No claims will be recognized after that time.