Shipping & Returns


Prices quoted exclude freight charges

Goods Returned

I/We also understand that should goods be returned for any reason other than not meeting manufacturer’s specifications or an order is cancelled for any reason, a 15% re-stocking fee will apply.

This includes labels, printers, ribbons, barcode scanners, mobile computers, wireless equipment and consumables. I/We also understand that should the goods being returned not be in an as new condition or are missing any items such as, but not limited to, manuals, cables and packaging.

I/We understand we will be invoiced for the cost to bring the goods to an as new condition.

DOA (Dead on Arrival) Product Return Policy

Any product purchased that does not work to Manufacturers Specifications upon arrival is deemed as a DOA. Any claim of a DOA product must be made within (7) seven days of the delivery/receipt of Goods from Peacock Bros. NZ Ltd or Peacock Bros. Pty NZ Vendor representatives. If a claim is made after the 7 day period, it will follow the Standard Warranty process for that product. A RMA (Return Material Authorisation) form need to be completed to initiate the replacement or repair. Peacock Bros. NZ Ltd does not warrant that a DOA product will be replaced immediately. DOA product replacement is subject to manufacturer policy and discretion.

Standard Warranty Returns

Products sold by Peacocks Bros. NZ Ltd is covered by the Product Manufacturers Warranty.

•The warranty may vary from 3 months to 12 months from purchase date depending on the Product type and Manufacturer
•Warranty claims are to be processed through our Service department or directly with the manufacturer.
•All warranty claims through Peacock Bros. Pty Ltd need to have a RMA form to initiate the repair.
•Loan or spare units are not provided unless service contract agreements are in-place and offer hot swap or loan product as part of the service.

RMA (Returns Material Authorisation)

A Returns Material Authorisation form needs to be completed and receipted by the Peacock Bros Service Department for all product returns, warranty claims or product repairs. The PDF of the RMA form is available from our website or Service Department.

Change of Mind - Peacocks Online Ordering (

Please choose carefully asCredits and Refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the products cheaper elsewhere.

•A product restocking fee of 15% will apply for returned product.
•We recommend you carefully review any order before adding them to your shopping cart and proceeding with the purchase of your order.
•All claims needs to be made within (7) seven working days receipt of a product. No claims will be recognized after that time.