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New Zealand Maintenance, Repair & Support

 Peacock Bros New Zealand provides local manufacturer warranty service, preventative maintenance, repairs and telephone support for a complete range of:

  • Barcode label printers
  • Card Printers
  • Barcode scanners
  • Mobile Computers & PDAs
  • Label applicator systems
  • Ergotron workstations, wall mounts and carts

The Peacocks Total Care Service Centres are staffed by qualified and fully-trained product technicians and software engineers – so be assured your equipment is in the right hands. Our aim is to deliver prompt, professional and efficient service every time, which is why Peacock Bros provides service and support to some of the leading companies in Australia and New Zealand.

We are Authorized Service Providers for Zebra, Intermec by Honeywell, Motorola, Ergotron, Toshiba, Weber, Datamax O’Neil and Ergotron. 


Service Plans

For peace of mind and some terrific cost savings, ask about our Service Plans that can include on-site care of your equipment using only manufacturer-approved parts.


On-site Installation & Training

We specialise in the custom installation of barcode label printers, fixed readers and automated label applicators into your workplace.  Our experienced and skilled technical staff can integrate your printers and terminals with your conveyor belts, receiving bays, sorting tables, and more.

Need to have your labelling software set-up for you?  Our technical support personnel can set up on-site labelling equipment, installing and configuring your preferred labelling software programs.


Maintaining Thermal Printer

Download some popular cleaning methods Here to prevent premature print-head failure and reduced print quality.


Service Required

Return Material Authorisation (RMA) Procedure 

Download RMA (Customer Return Material Authorization) form HERE or Email or phone us to arrange an onsite visit or for our delivery address.  

Customer is responsible for shipping charges. Customer must bear all costs and risks associtated with the transportation to the depot address as specified on the RMA form.

Please pack your return items with care so damage does not occur during shipping.

Cusotmers may hand-return the product to Auckland office.

If you have additioan concerns about an RMA or your product, pleaes make reference to them within the RMA form.

Customer must ensure that all accessories that do not require additional tools are removed from the product(s) prior to shipment. This includes but is not limited to: batteries, antennae, protective cases/pockets, stylus pens, SIM cards or other memory cards, and original packaging, Peacock NZ LTD is not responsible for them or their return to the Customer.

Please send the returning units and RMA form to your nearest Peacocks Bros Service Centre:

              Peacock Bros. NZ Ltd. 
              Attention: Service Department
              25B Birmingham Road, Otara
              Auckland 2013
              Email: support@peacocks.co.nz